I called Costco. The delivery was easy and awesome to setup and they arrived on time.

I bought a Brentwood mattress for my dad in assisted living.
I would rate it at medium firm. This supposed "medium" mattress is hard as a rock.I brought this a month ago after waking up with aches and pains from sleeping on an older mattress. Both states to me we can’t get a hold of the delivery driver and we will have someone from their hub call you. No complaints tho. It is firm and sturdy. This is by far the most comfortable mattress I have ever owned. First, the mattress is firm, but not "too" firm.

We called for a pick-up.

I am pregnant and finicky about sleeping, but I've been very comfortable. Find a great collection of Mattress Only Queen Size Mattresses at Costco. This is completely unacceptable. Everything this mattress advertises other than firmness is accurate, so hopefully this helps you decide. The Tempurpedic was hot, hard as a brick, and uncomfortable. AGAIN, I GOT ATTITUDE. It was extremely heavy! I AM VERY UNHAPPY THAT COSTCO IS NOT PICKING UP THE SLACK AND STANDING BEHIND THEIR “NO HASSLE” MATTRESS RETURN POLICY. We also have a $3,000 Tempurpedic and a top-rated Sleep Number, so we are in a position to compare. I was very wrong.

Transform the look and function of any bedroom with a new premium-quality bed. It's firm, but not too firm. If you like a firm mattress, one that doesn’t sink in, this is for you. I called back 5 times and complained to 2 different employees at the dispatch center.

My fiancé told me they didn’t even ring the doorbell, just dropped off outside on front porch and left.

A great feature is my wife does not feel me toss and turn / or get in and out.

It is firmer than the air-style high priced mattresses at firmness #10. You do not sink in as with memory foam. I would absolutely recommend this mattress! I was afraid we might need a matress topper.I bought this West Salem mattress in the end of January and I started using from March 2nd as was in vacation in between, while purchasing I thought it would be good for back support but it is not, this feels like normal spring matress selling with brand label SEALY, Not at all happy with performanceArranging the delivery could have been smoother but other than that the ordering and actual delivery went well.overall we are quite satisfied with the west salem mattress, we feel that the mattress is too soft to be classified as 'firm'. Sometimes that cooling effect can wear off within a month or two though, so I guess we'll see! We are not doctors -- if you have a medical condition, please consult your doctor. Queen (37) Brand.

Done. I am returning it and wondering if I should order another one and see if I get lucky or just buy a different model.I have purchased over 10 mattresses in 20 years. While we had misplaced the original receipt, COSTCO quickly retrieved this when asked. Ghostbed. It is firm but cushions and does not let you sink into a "hole." This one is rated a medium firmness and I believe that's accurate.

That new top really works, I’d say.
The firmness scale should be a standard item in features or description sections.Went to several mattress stores, including the one with the "system" that determines the right mattress for you. not a problem, we are keeping the mattress.This West Salem bed is so stiff there is no way we can comfortably sleep on it. After two months I think the firmness is a plus. I would describe it more as "supportive."

I then just picked up a cheap one at the local store because I was tired of buying the wrong mattress. We are both average sized people and find the "medium" rating to be slightly off, but it's been exactly what we wanted. It would've been much easier for them to just put it in it's place.Product delivered was as described.

My previous mattress cost $250 more and was hideous threw it out after only two years.Love our new mattress!! I am also aching less and sleeping better.

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