While it is the most comfortable couch I have ever purchased, we wasted our money and now have an old looking couch that continues to peel off the leather.

Be the first one to find this review helpful On top of that, I have paid for them in full and today I was told that the dresser is showing as already shipped and received - this after I've heard 100 times that the order will be shipped all together when they have all the items (up until now the 'hold-up' has apparently been the headboard). When I check the status of my order online it says "Delivered on July 26th". It is now August 3, and they said that it would be here between August 18-22. If West Elm’s performance gets better by the year, ... the brand received 134 reviews, with a rating of 3.5 stars; West Elm’s NYC page has 2.5 stars for 110 reviews.

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Also the call centre staff was so rude and insensitive. In addition, I was able to cancel an order that was revealed to be out of stock (after I ordered) and had a delivery time several months away. I've called 6 times to find out where the table is, worried that the erroneous status will cause further confusion with delivery.

I tried calling the number on the confirmation email but they were closed on Sunday!! I am looking to purchase West Elm's Harmony Sectional in a lighter cream or grey fabric?

It appears to be high quality, is very comfortable (fairly firm), and very stylish.I also ordered the Sebastian chair in Dark Horseradish. Shelter Sofa in "shelter blue" color. I was expecting the worst after reading all the terrible reviews of West Elm - particularly with regards to delivery and customer service.

Buy on West Elm A woven basket may just be your secret to keeping the family room organized. They are all polite but have no ability to help. I NEVER received the table. I ordered numerous furniture items at West Elm. They are my favorite company!West Elm is a branch of Williams-Sonoma, Inc., that was founded in 2002. All Rights Reserved.

And there is nowhere to go with a complaint.I had bought a sofa from West Elm for our new home. They have an amazing service.My credit card was charged by West Elm without delivering the sofas that I had ordered two months ago. I called the customer service and they told me they would put a request to change the fabric because there is no other way to reach out to the maker. We don't have any kids or dogs, but the sectional would be in the living room where we will watch tv.

Does anyone have any experience with the West Elm fabrics of "Performance Basketweave" or "Eco Weave"?

I scheduled for Sunday, July 26th.

The delivery was on time and clean and careful and when they brought in my buffet and it felt crowded, I just asked them to please take it back.

We don't have any kids or dogs, but the sectional would be in the living room where we will watch tv. Any help would be much appreciated!They send out free samples. So we would have to wait for the makers to reply. If you bought it, I'm interested not only in durability but whether it feels soft :)Looking at harmony as well Did you get it? I didn't want to cancel the order just wanted to change the fabric. Thanks By continuing to browse this site or use this app, I agree the Houzz group may use cookies and similar technologies to improve its products and services, serve me relevant content and to personalise my experience.

Looking for input on this sofa/fabric. It was on closeout so was very reasonable.

I ordered a sofa from West Elm …

Traditional style sofas come in multiple sizes, so you can have a full three-seater sofa or a smaller sofa, if that suits your room best. Will stay away from this company in the future.I have wasted countless hours on the phone and stressed out with this company! west elm Review west elm specializes in custom sofas, but also has several in-stock options for a quicker turn around.

I have no idea if or when we will get these items - it's always next week. The woman says I should receive an email regarding my refund. Enjoy reading our tips and recommendations.A link has directed you to this review. We would call you back once we get any updates," but they didn't bother to call us back ever. I can only find information on the Performance Tweed fabrics. At the end of week, I schedule delivery and took the day off work when they were going to arrive.

My experience was good - I got what I ordered (a media console that was on sale), in perfect shape, when West Elm initially said they would deliver.

These Are the Most. After that day, whenever we would call they'd say, "It's not in our hands. I received a call the day before in late evening that they don’t have item now.

Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. They are beautiful and fits the style of my hoem perfectly without killing the budget. I am waiting on two couches, a dresser, and headboard that I have been told will be delivered for two months now.

They waste my time sending me a defective product (where's the QC) and then I have to waste more time returning said useless product to them?? At your convenience, please email us at support@westelm.com with your order details and we'll be in touch.So I had two negative experiences ordering from West Elm in the past couple months. If you haven't lived with one yet, here are a few things to knowIn honor of Arbor Day, consider adding a beautiful and beneficial tree species favored by designers around the countryWhat your best friend would tell you if you were embarking on a renovation and she'd been there, done thatPut these inexpensive but invaluable fixes on your to-do list before you put your home on the market

I need to keep on following up for my sofa and also make the payment to avoid any interest. I just want to cancel this order and get my money!

The customer service agent lied to me and told me she changed the shipping address to our new address, but it did not change, and even though I called back several times to confirm, as the item was not arriving, each new agent confirmed this change. In other words, they are saying it takes over a month to go from LA to Boise.

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